Dispute Resolution
In accordance with Portuguese Law No. 144/2015, which establishes the procedures to be applied in the Alternative Consumer Dispute Resolution, we then provide the contacts of competent entities.
In case of dispute the consumer may resort to a Consumer Dispute Resolution Entity:
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Telefone: 22 550 83 49
Rua Damião de Góis, 31 – Loja 6 – 4050-225 PORTO
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Telefone: 21 384 74 84
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide – 1099-032 Lisboa
More information on Consumer Portal
In accordance with current legislation, complaints may be made at www.livroreclamacoes.pt