Dispute Resolution

In accordance with Portuguese Law No. 144/2015, which establishes the procedures to be applied in the Alternative Consumer Dispute Resolution, we then provide the contacts of competent entities.

In case of dispute the consumer may resort to a Consumer Dispute Resolution Entity:

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CICAP – Centro de Informação de Consumo e Arbitragem do Porto

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Telefone: 22 550 83 49

Rua Damião de Góis, 31 – Loja 6 – 4050-225 PORTO

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CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

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Telefone: 21 384 74 84

Faculdade de Direito da Universidade Nova de Lisboa 

Campus de Campolide – 1099-032 Lisboa

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More information on Consumer Portal

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In accordance with current legislation, complaints may be made at www.livroreclamacoes.pt